Shipping & Delivery

Courier Partner Delivery

For most locations, your order is handed to a trusted courier partner. The courier name and tracking reference are shown in your order details once the order is dispatched.

Own-Fleet Delivery

In select areas within Dhaka metropolitan zone, our own delivery team can deliver your order faster than a courier. When available, this option is shown at checkout alongside the courier option.

How cost is calculated

Shipping cost is calculated automatically at checkout based on your delivery zone (Inside Dhaka or Outside Dhaka) and the total weight or volume of your order. The full shipping cost is always shown before you confirm your order — no surprises at the door.

Free shipping thresholds

Free shipping is periodically offered on orders above a certain value. When active, the threshold and eligibility will be shown in the cart and at checkout.

When does processing start?

Orders are processed on business days (Saturday–Thursday, 9 AM–6 PM Bangladesh Standard Time). Orders placed after 3 PM may be processed the following business day.

Public holidays

Processing and delivery may be delayed around public holidays. Any expected delays will be communicated at checkout or via your order confirmation.

Account holders

Log in to your account and visit Orders to see real-time status updates, courier name, and tracking reference for every order.

Guest orders

Visit the Track Your Order page and enter your order number along with the phone number used at checkout. No account or login is required.

Item arrived damaged

If your item arrived damaged or incorrect, contact our support team within 48 hours of delivery. Keep the original packaging — it is required for the return or replacement process.

Order not arrived

If your order has not arrived by the estimated delivery date, first check your tracking details. If the courier shows delivery but you have not received the parcel, contact us immediately.