Returns & Refunds
Last Updated: August 2026
7-Day Window
You have 7 days from your delivery date to request a return.
Easy Online Request
Start a return from Account → Orders — no email or phone call needed.
Digital Refunds
Refunds for online payments are returned to your original method in 5–7 days.
COD Refunds
Cash on Delivery orders are refunded via mobile wallet or bank transfer.
✓ Eligible for Return
- Item is unused and in original condition
- Original packaging, tags, and accessories are included
- Return is requested within 7 days of the delivery date
- Item is not excluded from the returns policy (see below)
✗ Not Eligible
- Items marked as "Final Sale" or "Non-Returnable" on the product page
- Perishable goods, personal hygiene products, or opened beauty items
- Items damaged due to misuse, improper installation, or normal wear
- Software, digital downloads, or items with a broken seal
How to Request a Return
Go to Order History
Log in to your account and navigate to Account → Orders. Find the relevant delivered order.
Click "Request Return"
Select the item(s) you want to return and choose the reason for the return from the list provided.
Pack the Item
Pack the item securely in its original packaging. Our team will contact you with pickup or drop-off instructions within 1–2 business days.
Await Review
Once we receive the item, our team reviews the return within 2–3 business days and either approves or notifies you of any issues.
Refund Timelines
Ready to start a return?
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