Frequently Asked Questions

Browse the catalog, add items to your bag, then proceed to checkout. You can check out as a guest or sign in to save your address and track orders from your account dashboard.

You can cancel an order within 12 hours of placing it, as long as it has not been dispatched. To cancel, go to Account → Orders and click "Cancel Order". After 12 hours, cancellations are no longer possible — please initiate a return instead once the order is delivered.

No. You can check out as a guest using just your name, phone number, and delivery address. Creating an account lets you track orders, save addresses, and manage returns more easily.

We accept Cash on Delivery (COD), bKash, Nagad, Rocket, credit/debit card via SSLCommerz, and bank transfer. The available methods are shown at checkout based on your location.

Yes. All online transactions are processed over an encrypted HTTPS connection. Payment details are never stored in plain text on our servers. Card and wallet payments go through SSLCommerz, a PCI-DSS compliant gateway.

Yes. A digital invoice is available in Account → Orders once your order is confirmed. You can download or print it at any time.

Inside Dhaka: typically 1–2 business days. Outside Dhaka: 3–5 business days via courier partner. Delivery timelines are always shown on the product page and at checkout before you confirm.

Yes. Visit the Track Your Order page, enter your order number and the phone number used at checkout — no login required. This works for both guest and registered orders.

Yes. We deliver to all 64 districts via our courier partner network. In select areas within Dhaka, our own-fleet delivery is available for faster turnaround.

You have 7 days from the delivery date to request a return, provided the item is unused and in its original packaging. Go to Account → Orders, select the delivered order, and click "Request Return".

Once your return is approved, digital payment refunds (bKash, Nagad, card) are processed within 5–7 business days back to your original method. Cash on Delivery refunds are issued via bank transfer or mobile wallet and may take up to 10 business days.