Privacy Policy

Account information

When you register, we collect your name, email address, phone number, and a hashed password. We never store your password in plain text.

Order information

When you place an order, we collect your delivery address, payment method selection, and order details. For digital payments, the transaction is processed by our payment gateway (SSLCommerz) — we do not store card numbers or mobile wallet PINs.

Usage data

We collect standard server-side logs (IP address, browser type, pages visited, timestamps) to maintain security and improve our platform. We do not sell this data to third parties.

Order processing

We use your name, phone number, and delivery address solely to process and deliver your order, and to contact you about that order if needed.

Account management

Your email address is used to send order confirmations, status updates, and (if you opt in) promotional communications. You can unsubscribe from marketing emails at any time.

Security

We use login activity logs to detect suspicious account behaviour and protect you from unauthorised access.

Delivery partners

We share your name, phone number, and delivery address with the courier partner assigned to deliver your order. They are not permitted to use this data for any other purpose.

Payment processors

For digital payments, order amount and transaction reference are shared with our payment gateway. We do not share your full payment credentials.

No data sales

We do not sell, rent, or lease your personal information to any third party for marketing or advertising purposes.

Active accounts

We retain your account and order data for as long as your account is active, and for 5 years thereafter for legal and accounting purposes.

Account deletion

You may request account deletion by contacting our support team. Upon deletion, your personal data is removed from our active databases within 30 days, except where retention is required by law.

What we use cookies for

We use session cookies to keep you logged in, and local storage to preserve your guest cart between visits. We do not use third-party tracking cookies for advertising.

Managing cookies

You can clear cookies and local storage data from your browser settings at any time. Clearing session cookies will log you out of your account.

Access and correction

You can view and update your name, email, phone number, and delivery addresses at any time from your account settings.

Data portability and deletion

You may contact our support team to request a copy of your data or to request deletion of your account and associated personal information.

Notification

If we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify you by email or via a notice in your account.